LEADERSHIP and COMMUNICATION through the Change Curve can make the difference between teams who barely survive and those who thrive. Walking the Talk is fundamental to the success of leadership through communication. We sometimes forget that leaders are people too and are experiencing all the same fears and struggles as everyone else. Being authentic, honest and at times vulnerable builds trust and connection. Great leaders face the brutal facts with compassion and take the lead courageously in times of crisis. Lead by example and your teams will follow you into the fire.
Identify Opportunities emerging from the Change
Churchill said, ‘never let a good crisis go to waste’. Opportunity lies within every challenge. As dialogue begins and continues, we will jointly discover new avenues to explore the opportunities that emerge within your team and your marketplace. Dialogue breeds natural engagement and valuable interaction far better thn monologue does – explainng why our purpose-designed feedback loops become critical.
Focus on What you do Well
We work with you to review and pivot your thinking around the business model to respond to the needs of your people, suppliers and customers offering you the ability to explore a business transition into a more digital space as people come to understand and embrace remote work with online interaction.
Be Relentlessly Relevant
In the midst of any crisis, standing out professionally from the crowd is critical. This is an ideal time to speak to your customers to find out not just what they need, but what they need most. We can assist you into honing into thieir explicit pain points and aspirations and help determine where will you will best be able to help them through their next few months.
Shape your new Story
Now is not the time for a hard sell of your business and its objectives but to rather connect humanely with people through your story, conversation and networking. Now you need to focus with us on adding meaning and value, ensuring your story is making a positive contribution to those who are also facing the challenge of the change.
Showcase the Future
We move towards ultimately to shaping the overall picture. Your story should showcase a future that could be, rising from the chaotic scenarios which currently exist. Properly developed words have the power to
speak such a future into existence. Through interactive communication we look to create a magnetic and compelling picture that has a strong emotional connection and allow this picture to rewire the human
brain and creates the ‘new normal’.
Bev Hancock is a conversational catalyst, strategic facilitator and global speaker who focuses on Leading through Conversation. As a conversational intelligence and leadership practitioner, she helps shape the conversations you need to create. Together with colleague Michael Jackson, a presentation and change specialist, they create team thinking experiences and consult on developing agile communications strategies and content. To start a conversation with them, contact Bev at bev@kamva.net or Michael Jackson on michael@theothermichaeljackson.com.
