Bev Hancok

Now more than ever we need to Lead through Communication.   As we  reconstruct our ways forward together,  we have the opportunity to move forward with empathy and purpose,  to improve customer experience, employee engagement and create a more human, inclusive world  As a strategic facilitator, speaker, coach and conversational catalyst, I hold the space and stimulate these vital conversations to prepare your teams for the future world of work where leaders will be remembered for how they communicate during this time of uncertainty, fear, change and disruption.

THE VITAL CONVERSATIONS TO THRIVE IN 2020

2020
Vision

Craft a strong purpose; driven, future-fit strategic narrative that makes your customers and employees feel they are part of the story.  Speak the future you want into reality.

Navigate Change

The brain is designed to resist change.  It needs a new narrative to navigate the stress of conflict, change and disruption and innovation.  The quality of your conversations through the change curve make all the difference.

Conscious
Leadership

Create a culture of quality conversation to lead consciously and intentionally in the future world of work.  It is finding the optimal human experience in an increasingly digital world to set the playing field for growth, innovation and a sustainable planet.

Loyalty &
Retention

Build trust and connection through strategic relationship conversations.  Extract the full value of every touchpoint to build retention, loyalty and a love for your brand.  Make your company an even better place to work.

Customer
Experience

Align your leadership, employee and customer experience for maximum competitive advantage in the experience economy.  With everyone singing from the same hymn sheet you will have your customers falling in love with your brand.

Power
Teams

Co-create agile communication strategies between teams to tap into the wisdom and expertise of your teams to build high trust and collaboration across silos. Power teams are forward thinking, innovative and create the best customer experience.

HOW WE CAN WORK TOGETHER

I have spent the last 20 plus years researching and designing the best tools, techniques and thinking to activate your agile communication strategy.  Conversation and language are both vitally important leadership skills needed to move towards the optimum human future in Industry 4.0.